Do you have an eCommerce website that has got low conversions? Maybe your potential buyers are resistant to checkout & buy from your website.
In this blog post, we have shared 8 possible reasons for buyers’ resistance to checkout on your website.
#1 Slow Loading Speed
This is perhaps the most important reason that the users don’t checkout even after adding the products to their cart.
When they have to wait forever for the checkout page to load or proceed from there, the users prefer to checkout. In other words, slow-loading pages can lead to high order abandonment rate on your eCommerce website.
Fortunately, if your web developer has used WordPress to develop your eCommerce website, you can easily resolve this issue in just a few steps.
All that you need to do is, install any of the great cache plugins like “W3 Total Cache” and improve the loading speed of your WordPress eCommerce website.
Recommended post: 8 Things to check in your eCommerce website to get more sales from it
#2 Discount Coupons
If your eCommerce website asks the users to input a discount code, if they have, this can also lead the users to quit.
Let’s accept that we all love discounts. And when we see an option of discount codes on any eCommerce store, we tend to try and find out if we can get any.
This process of finding a valid discount code can take too much of the users’ time and as a result, they may lose focus and quit your website.
#3 Missing Checkout Button
This case is especially applicable to the mobile version of an eCommerce website. Or it could also be due to the browsers’ incompatibility.
Many times, it happens that the checkout button on the cart page is not visible due to the incompatibility of that website with any browser or mobile phone.
The only way to avoid this issue is to test the website on different devices & browsers and make some test orders.
If you find any issue, you can engage a web designer to fix it. These minor issues mustn’t be taken lightly as they could affect your conversion rate badly.
Recommended post: 5 Tips to create a user-friendly shopping carts
#4 Too Many Steps
Often too many steps can also lead the customers to quit the website. Perhaps, lengthy checkout forms are one of the major reasons for the high order abandonment rate of any eCommerce website.
Do ensure that your website must ask only for necessary information from the users.
Again, if you have been using WordPress to develop your eCommerce website, WooCommerce comes with an option to provide a single-page checkout for your customers.
#5 Forms Validation
Sometimes the checkout forms don’t validate well. For instance, a phone number field is not able to accept more than 8 numbers or 9 numbers.
This happens when you hire a local web designer who validates the phone number field based on the local telephone number convention however it creates an issue when any overseas customer attempts to buy from your website.
This kind of issue usually arises when sufficient testing hasn’t been done on the form validation of an eCommerce website.
Before you launch your eCommerce website, do ensure that your web developer has validated all of the forms.
#6 Absence Of SSL
Users these days are very cautious about sharing their confidential information on any website due to the increasing threats of hacking.
Especially, if an eCommerce website doesn’t have an SSL certificate (padlock sign on the URL bar), the user is reluctant to buy from this website.
Again, if your eCommerce website has been developed using WordPress, you can easily install a plugin and make all of your web pages served on SSL. One such great WordPress plugin is “Easy HTTPS Redirection”.
Most web design companies use this plugin for their clients.
#7 Lack Of Trust
Users also tend to lose their trust in any eCommerce website that doesn’t have security seals or icons.
Having necessary security seals on the checkout page may encourage users to proceed ahead & pay for their orders. These security seals may include VeriSign, McAfee SECURE, PayPal Verified, etc.
In some online surveys, as many as 61% of participants said they had decided not to purchase a product because it was missing a trust seal.
So, if you want to increase the conversion rate of your eCommerce website, you must include all of the necessary security seals.
#8 No Guest Checkout
Did you know that having a guest checkout option on your eCommerce website can increase your sales by at least 20%?
You can find many eCommerce websites that force you to create an account with them before you can buy their products. Needless to mention, this is another major reason for the high order abandonment rate on any online store.
The only remedy to this problem is to allow users to checkout without forcing them to signup with the website.